Terms & Conditions

  • Please note a 30% surcharge will apply for all treatments rendered by Svetlana Burckhardt. Available on request or by appointment only.
  • Notification of Appointments – You will receive a reminder via SMS 2 or 1 day before your appointment to allow enough time for you to change or cancel your appointment.
  • Cancellation Policy – Should you need to change or cancel a treatment appointment, 24 hours notice is required for us to re-schedule your appointment, subject to availability. Any cancellation with less than 24 hours notice will incur a 100% cancellation fee. This policy also applies if you do not attend a booking.
  • Pre-Arrival Information – For your first visit allow 10 minutes to complete your client profile details with us. Relax and unwind before your treatments and enjoy our complimentary welcome tea. All times given are treatment times. Late arrival may result in reduced treatment time.
  • Parking in Double Bay – Cross Street and corner of Jamberoo Lane // 1hr free parking Kiaora Lane – behind Woolworths on New South Head Road // 2hrs free parking Cosmopolitan Centre – entrance from Short Street // 1hr free parking
  • Valuables – Some treatments require the removal of jewellery. Please ensure you retrieve all valuables before leaving, as we cannot be responsible for any lost items.
  • Refund Policy – All treatments are non-refundable, non-transferable and non-exchangeable.
  • Etiquette – Please ensure all mobile phones are switched off during your visit.
  • Product Return Policy – Refunds are offered for all unopened products when accompanied by a receipt and returned within 7 days.
  • Payment Options – We accept cash and all major credit cards. Visa Card and Master Card will incur a 2% surcharge and American Express 3%. Prices are subject to change without notice.
  • Amendments – EyebrowExperts reserves the right to withdraw/change information without prior notification.
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