Frequently Asked Questions
We accept cash and all major credit cards.Visa Card and Master Card will incur a 2% surcharge and American Express 3%. Prices are subject to change without notice. Upon booking an appointment, a deposit of 50% the price shall be made to lock in the date and time.
Should you need to change or cancel a treatment appointment, 24 hours notice is required for us to re-schedule your appointment, subject to availability. Any cancellation with less than 24 hours notice will incur a 100% cancellation fee. This policy also applies if you do not attend a booking.
We are sorry but all treatments are non-refundable, non-transferable and non-exchangeable.
- Cross Street and corner of Jamberoo Lane // 1hr free parking
- Kiaora Lane – behind Woolworths on New South Head Road // 2hrs free parking
- Cosmopolitan Centre – entrance from Short Street // 1hr free parking
- 30% surcharge will apply for all treatments rendered by Svetlana Burckhardt. Available on request or by appointment only.
- Some treatments require the removal of jewelry. Please ensure you retrieve all valuables before leaving, as we cannot be responsible for any lost items.
- Please ensure all mobile phones are switched off during your visit.