Frequently Asked Questions

How do I book an appointment?

Booking an appointment with us is super easy. You may book online, call or text us – 0439359745 or email us at

Do I get reminded about my appointment?
If you gave your contact details, you will receive a reminder via SMS in a day or two before your appointment. 
You will also receive an appointment confirmation e-mail, once we book you in.
What do I have to do before my appointment?
For your first visit, allow 10 minutes to complete your client profile details with us.
Relax and unwind before your treatments and enjoy our complimentary welcome tea. All times given are treatment times. Late arrival may result in reduced treatment time.
How and where do I pay?

We accept cash and all major credit cards.Visa Card and Master Card will incur a 2% surcharge and American Express 3%. Prices are subject to change without notice. Upon booking an appointment, a deposit of 50% the price shall be made to lock in the date and time.

What happenes when I decide to cancel my appointment?

Should you need to change or cancel a treatment appointment, 24 hours notice is required for us to re-schedule your appointment, subject to availability. Any cancellation with less than 24 hours notice will incur a 100% cancellation fee. This policy also applies if you do not attend a booking.

Do you do refund if I cancel my appointment?

We are sorry but all treatments are non-refundable, non-transferable and non-exchangeable.

Can I come in any time I want?
To secure a suitable time for your appointments, booking in advance is advised for EyebrowExperts services.
To book please book online, call or text to 0439359745 or email us at
Our clinic is open from Wednesday – Saturdays, 10 AM – 4:30 PM. Schedule of our business hours during the holidays are not yet fixed. Please refer to our Facebook page for further announcement.


Do you have parking?
You can park at:
  • Cross Street and corner of Jamberoo Lane // 1hr free parking
  • Kiaora Lane – behind Woolworths on New South Head Road // 2hrs free parking
  • Cosmopolitan Centre – entrance from Short Street // 1hr free parking


What are is your Product Return Policy?
Refunds are offered for all unopened products when accompanied by a receipt and
returned within 7 days.
Are there Gift Cards/Gift Certificates available?
Yes we are! We offer gift certificates for any of our treatments. You can purchase them from our reception, over the telephone or via our website.

Please Remember:

  • 30% surcharge will apply for all treatments rendered by Svetlana Burckhardt. Available on request or by appointment only.
  • Some treatments require the removal of jewelry. Please ensure you retrieve all valuables before leaving, as we cannot be responsible for any lost items.
  • Please ensure all mobile phones are switched off during your visit.